You pick your carrier. We cover defects.
Every order leaves our Quebec City warehouse in less than 24 business hours. At checkout, you see live Canada Post, Purolator, UPS and FedEx rates side by side and pick the one that fits you. On a material defect in the first 3 months, we provide the prepaid return label. For a change of mind, returns accepted within 30 days at your cost.
Shipping summary
Canada Post, Purolator, UPS, FedEx — live rates at checkout.
Montréal, Quebec City, Toronto, Ottawa, Vancouver and more (depending on the carrier you pick).
3-month warranty on material defects, prepaid return label provided by us.
Returns accepted within 30 days; you pay the return label.
Delivery times by province
Estimates from the moment we ship. Orders placed before 2pm ET ship same-day.
| Province / region | Estimated time |
|---|---|
| Quebec (Montréal, Quebec City, Laval, Gatineau) | 24 hours |
| Quebec (regions) | 1-2 business days |
| Ontario (Toronto, Ottawa, Mississauga) | 24-48 hours |
| Ontario (regions) | 2-3 business days |
| Maritimes (NB, NS, PEI, NL) | 2-4 business days |
| Manitoba, Saskatchewan, Alberta | 2-3 business days |
| British Columbia | 2-3 business days |
| Territories (Yukon, NWT, Nunavut) | 5-10 business days |
Delivery times may vary during peak periods (Black Friday, holidays) or in bad weather.
3-month warranty & return policy
Two distinct scenarios. On a material defect in the first 3 months (battery, screen, charging port, manufacturing defect), we cover everything: prepaid return label, repair or replacement, full refund if we can't fix it. For a change of mind (the colour no longer appeals, you found another model), returns accepted within 30 days in the same condition as delivery — you pay the return label.
- Material defect (3 months): return label provided by us
- Change of mind (30 days): return label at your cost
- Full refund on the original payment method
- Available for any order shipped within Canada
Before you send: turn off Find My iPhone / Find My Device, sign out of iCloud or your Google account, and remove the physical SIM card. Otherwise, we'll have to send it back to you.
How to return
- 01
Request online
Sign in to your account or email contact@bestmobilecanada.com with your order number and the reason (defect or change of mind).
- 02
Return label
Defect: we email a prepaid label within 24 business hours. Change of mind: we share the return address and you buy a label from the carrier of your choice.
- 03
Workshop inspection
Reception, check of condition and verification of full wipe (eSIM, iCloud, Google).
- 04
Refund within 5 days
Full refund on the original payment method (card, Apple Pay, Google Pay) within 5 business days after reception and inspection.
Question before you order?
Our team replies in English and French Monday to Saturday. Average response time: 2 hours.