FAQ

Yes. Once your item(s) have shipped, we will send you an email with a tracking number.

We use XpressPost Canada (Canada Post) with signature on reception, due to insurance the shipping cost is 19.99$ anywhere in Canada, but you are 100% cover in case of lost or stolen package!

You should expect to receive your cell phone or tablet in 1-5 business days anywhere in Canada.

Yes. All our phones are guaranteed for 90 days. More informations about the warranty here (https://bestmobilecanada.com/warranty-coverage/)

If you receive a device that doesn’t comply with your order for functionality or quality issues, we will replace it for you. If you don’t want to exchange it, we can refund your cell phone or tablet but you will have to assume shipping and transaction fees.

You can exchange your item within 90 days from the date of purchase. Products must be returned in the same condition as received using the original packaging.

You can pay by Paypal, Interac Email Transfer or Cash on Delivery (COD).

We use PayPal to make payments on our online store, but you do not need a PayPal account to pay with your credit card via PayPal. To learn more, check this video.
PayPal is 100% safe and secure!

Here’s is the procedure in 3 simple steps:
• 1 – Buy your item on our website.
• 2 – You will receive a delivery notice from Canada Post telling you where to pick up the package.
• 3 – Once paid, Canada Post office will give you your package.
Note: Only cash and debit cards are accepted by Canada Post.

Yes. Taxes are applied to each order depending on your province. There are no taxes to pay for orders outside of Canada but customs fees must be paid by customer.