Most frequently asked questions.

Yes. Once your item(s) have shipped, we will send you an email with a tracking number.

We use XpressPost Canada (Canada Post) with signature on reception, due to insurance the shipping cost is 19.99$ anywhere in Canada, but you are 100% cover in case of lost or stolen package!

You should expect to receive your cell phone or tablet in 1-5 business days anywhere in Canada.

Yes. All our phones are guaranteed for 90 days. More informations about the warranty here (https://bestmobilecanada.com/warranty-coverage/)

If you receive a device that doesn’t comply with your order for functionality or quality issues, we will replace it for you. If you don’t want to exchange it, we can refund your cell phone or tablet but you will have to assume shipping and transaction fees.

You can exchange your item within 90 days from the date of purchase. Products must be returned in the same condition as received using the original packaging.

You can pay by Paypal, Interac Email Transfer or Cash on Delivery (COD).

We use PayPal to make payments on our online store, but you do not need a PayPal account to pay with your credit card via PayPal. To learn more, check this video.
PayPal is 100% safe and secure!

Here’s is the procedure in 3 simple steps:
• 1 – Buy your item on our website.
• 2 – You will receive a delivery notice from Canada Post telling you where to pick up the package.
• 3 – Once paid, Canada Post office will give you your package.
Note: Only cash and debit cards are accepted by Canada Post.

Yes. Taxes are applied to each order depending on your province. There are no taxes to pay for orders outside of Canada but customs fees must be paid by customer.

Generation Questions

We run all devices through a rigorous inspection process so that our customers receive the highest quality devices. In addition, our extensive testing ensures that all products have been professionally restored to 100% functional working order. The process includes:
• Complete data wipe
• A comprehensive cosmetic and functional evaluation
• Internal diagnostic and ESN check

No, that’s impossible. All our devices are checked and we make sure they are not reported stolen before putting them online.

The products are in excellent condition but can show minor visible signs of handling (Cosmetic condition: 9/10 to 10/10).

1. Check that your device is updated.
2. Then reboot your phone and charge it to 100%.
3. Use your device normally and calculate the time until complete discharge. Please note that:

• games
• bad reception
• heavy drain apps like Youtube And Netflix, can cause your battery to discharge about four times faster than with a “normal” usage”.

You will experience significant drops in battery performance.

Yes, we also ship in USA. We can also ship to Europe but you have to contact us to do the transaction.

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